Think different
What a difference a different Mac store makes. After my hilarious encounters with the batshit employees of iCentre, I decided to bring my latop to a different Apple outlet in order to check out my wonky backlit keyboard.
The tech guy took it to the back (probably to reset the P-RAM), figured out it was definitely a hardware error and proceeded to process the replacement of the keyboard. No accusations of customer abuse, no 2-3 weeks of impound for my laptop while waiting for a replacement keyboard to arrive. Nada.
While browsing for the right part, we even came to the point where he ordered the much-coveted USA keyboard part -at no extra charge, which is a bizarre contrast to "that will cost you at least 130 euros, so don't bother".
Once the part arrives ("in about a week") I can just sling my machine over their counter and have the whole thing done "in two days, tops".
I wish I had the precognition to buy my laptop at this place in the first place.
The tech guy took it to the back (probably to reset the P-RAM), figured out it was definitely a hardware error and proceeded to process the replacement of the keyboard. No accusations of customer abuse, no 2-3 weeks of impound for my laptop while waiting for a replacement keyboard to arrive. Nada.
While browsing for the right part, we even came to the point where he ordered the much-coveted USA keyboard part -at no extra charge, which is a bizarre contrast to "that will cost you at least 130 euros, so don't bother".
Once the part arrives ("in about a week") I can just sling my machine over their counter and have the whole thing done "in two days, tops".
I wish I had the precognition to buy my laptop at this place in the first place.
posted by Hung Laxley at
11:35 AM
1 Comments:
Yay customer service! It's ridiculous how many places don't seem to care for return customers, glad to see alternatives apparently still exist.
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